Refund policy
Last Updated: [04/25/2026]
1. General Policy
Trust Transfer provides payment processing support, financial operations consulting, and billing coordination services to business clients.
Due to the nature of our services, which involve digital financial operations, consulting, and infrastructure support, refunds are subject to the terms outlined below.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
The service was not initiated after payment confirmation
A duplicate payment was made in error
A technical issue occurred on our side that prevented service delivery
Refund requests must be submitted within 7 calendar days from the date of payment.
3. Non-Refundable Services
The following services are non-refundable:
Completed onboarding or account setup services
Payment processing configuration and integration work already performed
Consulting services already delivered (partially or fully)
Any operational or financial coordination services once initiated
Once work has begun, the service is considered in progress and non-refundable.
4. Transaction-Based Services
Trust Transfer does not act as a bank or financial institution.
We provide consulting and operational support services related to payment processing.
All client funds processed through third-party financial institutions are subject to:
the policies of the respective bank or payment provider
regulatory compliance requirements
anti-fraud and anti-money laundering procedures
Refunds related to processed transactions must be handled through the appropriate financial institution or payment provider.
5. Chargebacks and Disputes
If a client initiates a chargeback without first contacting our support team:
we reserve the right to dispute the chargeback
all supporting documentation (agreements, service logs, communications) will be submitted
We strongly recommend contacting us directly to resolve any issue before initiating a dispute.
6. Processing Time
Approved refunds will be processed within 5–10 business days.
The time for funds to appear in your account may vary depending on:
your bank
payment method used
international processing timelines
7. Compliance and Risk Review
All refund requests are subject to:
internal compliance checks
fraud prevention procedures
regulatory requirements
We reserve the right to deny a refund request if:
suspicious activity is detected
the request violates our compliance obligations
regulatory restrictions apply
8. Contact Information
For all refund-related inquiries, please contact:
Email:
Phone:
+1 (814) 300-8372
Address:
336 E. College Ave., Suite 301
Tallahassee, FL 32301
United States
9. Amendments
Trust Transfer reserves the right to modify this Refund Policy at any time.
Updates will be posted on this page with a revised effective date.